Frequently asked questions
What is the return policy?
Return Timeframe: We offer a hassle-free 30-day return window from the date of purchase. This gives you plenty of time to try your glasses and ensure they're the perfect fit for your needs. If you're not completely satisfied, simply initiate your return within this period.
Condition Requirements: Items must be returned in their original, unworn condition with all original packaging and accessories included. Glasses should be free from scratches, damage, or signs of use. We inspect all returns to ensure they meet our condition standards before processing refunds.
How to Initiate a Return: Contact our customer service team at support@virex.com or use the returns portal on our website. Provide your order number and reason for return. We'll provide you with a prepaid return shipping label so you can send your item back to us at no cost. Simply pack your glasses securely and drop off your package at any authorized carrier location.
Refund Processing Time: Once we receive and inspect your returned item, refunds are typically processed within 5-7 business days. The refund will be credited to your original payment method. Please allow an additional 3-5 business days for the credit to appear in your account, depending on your financial institution.
Exceptions and Non-Returnable Items: . Items purchased during final sale events are also non-returnable. Damaged items due to misuse or accidents are not eligible for refunds, though we may offer a discount on replacement purchases. Gift cards and digital products are non-returnable.
Shipping Costs: Return shipping is completely free—we provide prepaid labels for all eligible returns. However, if you choose to use a different shipping method or carrier, you'll be responsible for those costs.
For questions about our return policy or to start a return, please don't hesitate to reach out to our friendly customer service team. We're here to help!
How much does shipping cost?
International Shipping: We ship to most countries globally. International orders may take 10-21 business days depending on customs clearance and carrier schedules. International shipping costs are calculated at checkout and vary by destination and weight.
Free Shipping Threshold: Free Shipping is offered on all products and locations.
Tracking: All shipments include tracking information. You'll receive a shipping confirmation email with your tracking number so you can monitor your package in real-time.
Shipping Partners: We partner with reliable carriers to ensure your order arrives safely and on time. Delivery timeframes are estimates and may vary based on carrier schedules and unforeseen circumstances.
When will I get my order?
Order Processing Time: All orders are processed within 1-2 business days (Monday-Friday, excluding holidays). Once your order is processed, you'll receive a shipping confirmation email with tracking information. We take care to quality-check every item before it ships to ensure you receive your order in perfect condition.
Delivery Timeframes: Orders may take 10-21 business days depending on destination and customs clearance. Delivery times are estimates and may vary based on carrier schedules and location.
Shipping Methods: All shipments are fully tracked, and you can monitor your package status in real-time using the tracking number provided in your shipping confirmation.
Shipping Policies: We ship to most countries worldwide. Shipping costs are calculated at checkout based on your location and selected method. Orders placed before 2 PM EST on business days typically ship the same day. We partner with reliable carriers to ensure safe and timely delivery. If your package arrives damaged, please contact us within 48 hours with photos for a full replacement or refund.
What are the differences between red and bluelight glasses?
Clear Lens Glasses vs. Red Lens Glasses: Understanding the Differences
Clear Lens Glasses: Our clear lens blue light glasses are engineered for everyday wear and general screen protection. They provide natural color vision, allowing you to see the world exactly as it is without any color distortion. Clear lenses are ideal for professional environments, daily work, and general use because they maintain accurate color perception—essential for design work, video calls, and any task requiring true color accuracy. They filter harmful blue light while preserving visual clarity and are suitable for all-day wear without any visual adjustment period.
Red Lens Glasses: Red lens glasses offer specialized benefits for specific activities and conditions. The red tint significantly enhances contrast and depth perception, making them excellent for reducing glare from bright screens and reflective surfaces. Red lenses are particularly beneficial for extended gaming sessions, high-intensity computer work, and low-light environments where contrast enhancement improves visual comfort. They're also popular among athletes and professionals who need enhanced visual acuity in challenging lighting conditions. The red coating provides superior glare reduction compared to clear lenses, though they do alter color perception slightly.
Which Should You Choose? Select clear lenses for everyday professional use, color-critical work, and general screen protection. Choose red lenses if you spend extended hours gaming, work in high-glare environments, or need maximum contrast enhancement. Many customers benefit from having both options available for different situations.
What are the benefits of bluelight glasses?
The Science Behind Blue Light and Eye Health: Blue light (380-500nm wavelengths) has the shortest wavelength and highest energy in the visible light spectrum. Digital screens emit concentrated blue light that can penetrate deep into the eye, potentially causing photochemical damage over time. Research demonstrates that prolonged blue light exposure increases oxidative stress in the retina and disrupts circadian rhythm regulation.
How Blue Light Affects Your Body: Blue light suppresses melatonin production by up to 55% when exposed during evening hours, delaying sleep onset by an average of 1.5 hours. During the day, strategic blue light exposure enhances alertness and focus. However, excessive screen-based blue light disrupts this natural balance, leading to sleep disorders, eye strain, and reduced daytime productivity.
Virex Blue Light Glasses Solution: Our scientifically-formulated lenses filter harmful blue wavelengths while allowing beneficial light through, maintaining your natural circadian rhythm. Users experience measurable improvements in sleep quality (studies show 23-minute average improvement in sleep onset), reduced eye strain symptoms (reported by 87% of users), and enhanced daytime focus. The premium anti-reflective coating further reduces glare and visual stress, making them ideal for professionals, students, and anyone prioritizing digital wellness.